The implementation and operation of the service is comprehensively managed by 5W. To access the service, as a customer you have the option to use a web browser, send and receive emails or call us and speak to a human. There are four service requests:
- Add or remove a data source in the service.
- Recall data from the service.
- Receive an up-to-date activity report for the service.
- Receive an up-to-date billing report for the service
One of the most cost effective ways to protect business data is to make a copy and keep it in a safe location, some distance from the original data. This simple concept is expressed in the Cloud Copy service.
The service copies data you select to our data centre, once per day. Both normal data and a backup you have made on-site are supported by the service. Normal data copied to our data centre is only deleted when the replacement copy has been made. Backups copied to our data centre use the same retention as your backup system. In both cases the transfer is over the internet and secured using a modern encryption system both during the transfer and when stored in our data centre.
If the data copy in our data centre is needed for any reason, it can be recalled back to the original location, or to a new location if the original location is unusable. There are two recall tests per year included in the service, so you can be confident that the data is available when it’s needed.
How does it work?
Underlying the service is a network link from your company site to the 5W data centre over the internet. We make a secure bridge between your company’s network and the 5W data centre network using a Virtual Private Network (VPN). The VPN ensures that when your company and 5W exchange data we are both sure who has sent the data and that no-one has looked at the data as it travelled over the internet.
To copy data from sources on your company network to the 5W data centre (over the VPN) there is a agent added to your network. Normal file copies are carried by a custom agent placed on your company network. The system for copying backups to our data centre is implemented according to the backup software and hardware already in place in your company.